Status: This incident is now fully resolved.

Cause: The cause of this outage was due to a high level software update our data center partner performed. We were told in advance the software update would not cause any downtime to our infrastructure. Unfortunately the engineers encountered a problem during the update and had to roll back, which caused a brief interruption to our systems. We told the partner all changes to infrastructure in the future must be done after-hours. We will take extra precautions during all future updates.

Status: Temporarily resolved, further maintenance to be done after hours

Impact: Roughly 30% of customers were impacted for a period of approximately 5 minutes, 4% of customers reported an extended outage lasting approximately 1 hour.

Cause: We are still investigating the cause of this problem